Questions and Answers
DELIVERY AND RETURN
How much does delivery cost?
We do not require a minimum cost. There are no shipping costs, the shipping of the items is completely free worldwide.
When will I receive my package?
The organization of your order, the processing of your items and the delivery (free of charge) requires a delay of about 6 to 20 working days. We are very strict about the quality of delivery of our customers and items in order to deliver your order as quickly and efficiently as possible.
Due to the new regulations brought about by the covid 19 (sanitary rules), we will ask you to wait a few more days and contact us via our customer service email, so that we can give you more information about the arrival of your package: firstname.lastname@example.org.
I didn't receive a confirmation email
The email sent to each of our customers after a purchase can sometimes be redirected to spam. This may be due to the filters installed on your computer. Please check your mailbox and make sure that you have not received our mail in spam.
If after checking your mailbox you still cannot find the mail, please contact us and we will send you another confirmation mail: email@example.com.
Some items are missing on my order
If you have ordered several items at once, it is possible that your items will be sent separately, depending on the stocks that are available or the shipping premises. Don't worry, your order is being processed, we will take care of it so that it arrives as soon as possible.
Can I cancel my order?
Yes, you have the possibility to cancel your order. If the processing of your package has been reported to us for shipment (average time ~1 days), you have 24 hours to request a full refund of your order. However, if you ask us to cancel the shipment of your order after this time, the cancellation fee will be 40% of the price of the selected item.
For other questions, you can contact us directly via our personal email address: firstname.lastname@example.org, we will do our best to answer positively to your request.
Why does my order take time to arrive?
If your order takes more than 21 days to arrive, please excuse us.
In order for you to benefit from quality religious articles at a lower cost, with free delivery, we have collaborated with some of our more distant manufacturers.
If the delivery is very fast, it is because we have stock in our premises where we deliver our items. Some of our plush and other items are shipped directly from their manufacturing facilities only if one or more of the chosen items is out of stock.
I would like to return an item
Currently, we are not able to accept a return after an order has been shipped (it can take about 1 day to ship a package). Our free shipping method does not allow us to return an item during shipping. However, in case of damage to your item when it arrives (breakage, tear), we will consider your case in a different way.
Our items undergo very strict controls before each shipment. Nevertheless, if your item has any manufacturing defect, please send us a picture of the item (in its original packaging if possible) with your order number to email@example.com. To obtain a return, your item must be in the same condition as you received it.
Are my details secure?
Yes! The ''HTTPS'' which is presented in the URLs of our store proves that our site is secure. The HTTPS is the variation of ''HTTP'' with in addition a more advanced security that uses SSL/TLS protocols. The HTTPS is particularly used for the protection of financial transactions on sites of online store.
We have for obligation and as duty to give the best experience to our customer by using the SSL security which is nowadays essential. It is the best way to protect your personal information from any hacker. You can see the SSL certificate which is represented by a small padlock in the bar of the url of the search browser. The ''S'' which is represented meaning ''secure'' can be seen at the top of the search bar next to the ''HTTP''.
What payment methods do you accept?
Your security is our priority: our store only offers secure, guaranteed and safe payment methods. We accept:
Your bank or credit card information will not be transmitted to us. We proceed to protect purchases with the 128-bit SSL encrypted payment process. At this time, we do not accept checks.
How do I order an item?
We make each of your purchases as easy as possible. You select the item(s) you wish to purchase, then click on "add to cart" in the upper right corner of the small shopping cart icon (your "cart") to finalize your purchase. We also offer you the possibility to create your own personal account to make the process even easier.
How do I get the invoice for my purchase?
We keep all the invoices of the orders made in our store. If you wish to receive the invoice of your purchase, do not hesitate to send us an email to receive it in time.
How can I use my discount code?
If you have a valid coupon code, enter it during the checkout process in the "coupon code" box at the top right, then click the button on the right side of the box to validate it. If your discount code does not work, please contact our customer service by email.
I would like to make a ''bulk'' order
If you wish to order several items at once, please send us an email at firstname.lastname@example.org.